Many customers expect prompt and satisfactory answers to their email queries within hours. Not responding to emails can give the impression that you don’t care, and in many cases lead to irate customers.

This means that your business needs to be equipped with the latest technology to deal with emails efficiently. exchange hosting from Genesis has helped thousands of businesses to manage their email communications effectively. Here are some handy hints and tips to help you to streamline your email operations.

Enable email on the go

Exchange hosting from Genesis enables workers to send and receive emails whilst they are away from the office. Your workers can have 24-7 access to emails via their laptop, BlackBerry or other mobile device.  

This means that you no longer have to rely on your on-site staff to deal with queries and complaints. Say, for example that there is a query which only one of your staff can answer. Traditionally, if they were away from the office, this would not be dealt with. By equipping staff with BlackBerrys, you can ensure that all staff are able to answer emails immediately.

Exchange hosting has also been designed to help businesses to comply with corporate, regulatory and legal requirements.

Divert emails effectively

By setting up email rules, you can ensure that all emails go straight to the right person straight away. Therefore, queries and requests are dealt with quickly and effectively. With Microsoft exchange hosting from Genesis, you can create rules for all of your departments, so, for example, all emails with words such as ‘billing’ and ‘payment’ in the subject line are automatically sent to your accounts department.

Set up an FAQ section on your website and in all email correspondence

Sometimes, you may receive emails which require only a simple answer. Many of these queries may be repeated over and over again. One way to overcome this is by setting up a comprehensive FAQ section at the end of emails, or as a page on your website. When you start to receive the same question frequently, answer it in as much detail and publish it to your FAQ section. This will save the time and effort of having to respond to questions individually.

To find out more about exchange hosting, and how it could help your business, click here, or call Genesis on 0844 847 9606